This Privacy Policy ("Policy") explains how Runex RSPS collects, processes, stores, and protects the personal data of its platform users. By browsing the Runex RSPS website or using any of its services, you agree to this Privacy Policy.
We believe transparency is the foundation of trust. That's why Runex RSPS clearly explains why each piece of your data is collected, how it is stored, and how it is kept secure — all in one place. No hidden rules.
💡 In Brief: Runex RSPS uses your information solely to provide and secure its services. Your data is never sold to advertisers or any third party.
1Introduction & Scope
This privacy policy applies to all services, platforms, and associated digital products of Runex RSPS, including:
- The main Runex RSPS website and its mobile web version.
- Registration and login process.
- Sports Betting, Live Casino, and other gaming services.
- Payment and financial transaction processing.
- Customer support communications.
- Email, SMS & push notifications.
Runex RSPS complies with international data protection standards and operates in accordance with applicable privacy laws.
2What Information We Collect
Runex RSPS collects the following types of information:
| Data Type |
Description |
When Collected |
| Identity Information |
Full name, date of birth, national ID number |
During Registration & KYC Verification |
| Contact Information |
Email address, mobile number, current address |
At Registration |
| Financial Information |
Payment methods, transaction history |
During Deposits & Withdrawals |
| Usage Data |
Betting history, game sessions, login activity |
While using the platform |
| Technical Information |
IP address, device information, browser type |
During site visits |
| Communication logs |
Support chat, email correspondence |
Support contact hours |
ℹ️ We only collect information that is necessary for service delivery, security, and legal compliance. Collecting excessive or irrelevant data goes against our policy.
3How Your Information Is Used
Runex RSPS uses the collected information for the following purposes:
- Account Management: Completing the registration process, verifying your identity, and keeping your account secure.
- Service Delivery: Ensuring the delivery of betting, gaming, payment, and other platform services.
- Security & Fraud Prevention: Detecting suspicious activity, preventing money laundering, and protecting accounts.
- Legal Obligations: Meeting regulatory requirements and complying with KYC and AML rules.
- Service Improvement: Analyzing user experience to improve the platform.
- Contact: Sending important updates, security alerts, and relevant promotional offers.
- Responsible Betting: Monitoring betting behaviour to identify problematic patterns and provide appropriate support.
We never share your data directly with third parties for advertising purposes.
4Who Your Information Is Shared With
Runex RSPS shares information only in the following circumstances and under specific conditions:
- Payment Processors: Limited information is shared with approved payment providers such as Mobile Pay and Nagad to process deposits and withdrawals. These partners also adhere to strict data protection policies.
- Identity Verification Services: Required information is shared with approved identity verification agencies as part of the KYC process.
- Legal Authorities: Information may be shared with relevant authorities when required by court order, regulatory investigation, or legal obligation.
- Game Providers: Only information necessary for game operation is shared with licensed game providers for Live Casino or slots games.
✅ Important: Runex RSPS never sells, rents, or shares your information with third parties for commercial purposes. Any data sharing is strictly limited to the specific purposes outlined above and is governed by formal agreements.
5Cookies & Tracking Technologies
The Runex RSPS website uses cookies and similar technologies. Cookies are small text files stored in your browser.
Cookies We Use:
- Essential Cookies: Essential for login sessions, security, and core platform functionality. These cannot be disabled.
- Performance Cookies: Anonymous analytics data used to improve site speed and performance.
- Functional Cookies: Helps remember your preferences and settings, such as language selection.
- Analytics Cookies: Used to analyse platform usage patterns and improve our services.
Non-essential cookies can be disabled from your browser settings, though this may limit certain platform features.
6Data Retention Period
Runex RSPS does not retain data longer than necessary. As a general rule:
- Active Accounts: All data is retained for as long as the account remains active.
- Closed Accounts: Following account closure, data may be retained for up to 5 years for legal compliance purposes.
- Financial Transactions: Transaction records are retained for up to 7 years as required by law.
- Marketing Information: If you opt out, marketing communications will be stopped immediately.
After the retention period, unnecessary data is securely deleted or anonymised.
7Data Protection Practices
Runex RSPS follows the highest industry standards to keep your data secure:
- 256-Bit SSL Encryption: All data transmissions are secured with the highest standard of encryption.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
- Firewall & Intrusion Detection: Advanced security systems to prevent unauthorized access.
- Regular Security Audits: Regular audits conducted by independent security specialists.
- Access Controls: Staff are only granted access to data required for their specific role.
- Password Hashing: Passwords are never stored in plain text — only encrypted hashes are retained.
ℹ️ In the event of a data breach, Runex RSPS will notify affected users within 72 hours and take immediate steps to resolve the issue.
8Your Data Rights
Runex RSPS gives you full control over your personal data:
👁️
Right to Access
You can request to see what data Runex RSPS holds about you at any time. Contact support and the information will be provided within 30 days.
✏️
Right to Rectification
If any of your information is incorrect, you can request a correction. Once verified, your details will be updated promptly.
🗑️
Right to Erasure
After account closure, you may request deletion of any data that is not subject to legal retention requirements.
🚫
Right to Restrict Processing
You can request that your data be used only for specific purposes.
📤
Right to Data Portability
You can request a copy of your data in a machine-readable format.
📵
Marketing Opt-Out
You can opt out of marketing emails or SMS at any time. Important service-related messages will still be sent.
To exercise these rights support@runexrsps.net. All requests will be responded to within 30 days of receipt.
9Protection of Minors' Data
Runex RSPS strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.
If a minor has created an account and this comes to our attention or is reported to us:
- The account will be closed immediately.
- All associated data will be securely deleted.
- Parents or legal authorities will be notified where necessary.
If you believe someone you know who is a minor is using Runex RSPS, please notify our support team.
10Privacy Policy Updates
Runex RSPS may update this privacy policy at any time. In the event of changes:
- Advance notice will be sent to your registered email for any significant changes.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend checking this page regularly to stay informed about our latest policy.
11Contact Us
For any questions, requests, or concerns about this privacy policy, please get in touch with us:
📧 Email: support@runexrsps.net
Our privacy team typically responds within 2 business days. Complex requests may take up to 30 days.
For more details, please visit our Terms & Conditions and Responsible Gambling View page.